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Online Auction Support

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Latest activity by Online Auction Support
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    Online Auction Support created an article,

    How can I place a proxy bid?

      In Pipeline, select 'Bid Online' from the top navigation bar.     Select your lane from the drop-down, and then select the 'Run List' tab. From here, you can locate your vehicle, and enter your ...

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    Online Auction Support created an article,

    Add Your Auction Access Number in Pipeline

    From the top navigation, go to 'My Account' Select 'Preferences' Next to the Auction Access field, click the button marked 'Set Up' In the first field, enter your Auction Access Rep ID (starts wit...

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    Online Auction Support created an article,

    What types of auctions do you offer?

    We currently offer Live Simulcast, and for dealers wishing to buy or list vehicles after the sale, we have our own branded post-sale marketplace called XL Online. Dealers may also opt to list on th...

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    Online Auction Support created an article,

    What is the fee for purchasing online?

    There is a $50 fee for all online purchases.

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    Online Auction Support created an article,

    How can I become a licensed dealer?

    You will need to contact your local Department of Motor Vehicles for guidelines.

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    Online Auction Support created an article,

    What is the time frame for arbitration?

    You must submit an arbitration request on the day of the sale.

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    Online Auction Support created an article,

    Where can I obtain a copy of your arbitration policies?

    We adhere to the NAAA Arbitration Policy which can be viewed by clicking here. View in Spanish by clicking here.

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    Online Auction Support created an article,

    Is there someone I can contact after-hours?

    You may only contact our staff during business hours. If you have an issue that requires immediate attentions, please email support@graa.zendesk.com and someone will respond as early as possible on...

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    Online Auction Support created an article,

    What is the cost for pickup/delivery?

    The cost for pickup/delivery is $1/mile.

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    Online Auction Support created an article,

    What is the geographical radius of your pickup/delivery service?

    The pick-up/delivery of a vehicle should not exceed 1 day of travel.